IT Support Engineer

Job Description

An insight into the role:

• Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.

• Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.

• Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive.

• Assist in maintaining on-site & cloud services (Azure AD, Exchange, SharePoint etc).

• Help with onboarding/offboarding processes including account creation, device configuration, and permissions.

• Support device management, security policies, updates, and application deployment.

• Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.

• Support the rollout of IT improvements and technology upgrades across sites.

• Perform basic printer, hand-held device and peripheral troubleshooting.

• Participate in digital transformation or cloud migration initiatives.

• Assist with documentation, testing, and deployment activities for IT improvement projects.

• Collaborate with colleagues across the IT team to deliver multi-site projects.

Job Requirements

We’re looking for knowledge and understanding in the following areas:

• Windows 11 configuration, troubleshooting, and user profile management.

• Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.

• Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.

• Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN).

Additional attributes we’re looking for:

• Strong customer service focus; strong communicate skills (colleagues at all levels).

• Problem-solving capability with a logical, methodical approach.

• Initiative to take ownership and accountability for projectstasks.

• Ability to learn quickly and adapt to evolving technologies.

• Interest in cloud computing, automation, or scripting (PowerShell).

• Experience using ticketing or helpdesk systems.

• Demonstrate a proactive and positive attitude toward learning and development.

• Follow IT processes, documentation standards, and security protocols.

• Engage in continuous improvement by suggesting enhancements to IT services.

• Be willing to travel occasionally to other UK sites with members of the IT team.

• Represent IT in a friendly, solution-oriented manner across the business.