If you would like to learn more about a role, or wish to send us your CV directly, please select one of the categories below.

Customer Service

  • Customer Service Manager

    What are We Looking For?

    We are looking for a confident and organised individual to join our busy Customer Service Department. You need to be able to work well under pressure as part of a team and have very good attention to detail.

    Responsibilities

    • Managing the customer service team and supporting the team in all day-to-day activities  
    • Ensuring good customer relations are maintained with our customer base both internally and externally
    • Ensuring clear and regular communication channels within your team and conduct regular meetings with the team
    • Recruitment and ongoing performance and appraisals of your team members
    • Monitoring team members training needs and ensuring training and development plans are up to date and in place for team members
    • Ensuring your team process orders/samples from customers and checking against the order rules/notes
    • Dealing with customer and Sales Manager enquiries and queries over the phone and e-mail.
    • Conducting delivery anomaly investigations and raising the appropriate credit note paperwork
    • Arranging Collections and urgent deliveries Liaison with multi sites and customer base

    Desirable Experience

    • Previous Customer Service experience at least at supervisory team leader level
    • Good leadership skills and delegation abilities
    • The ability to manage own workload, multitasking skills
    • An excellent telephone manner, good communication skills
    • Able to work as a team, ability to work in fast-paced environment, ability to work under pressure.
    • Have good attention for detail, be a fast learner, with an engaging personality, and be able to multi-task and prioritise your workload
    • You must be computer literate with experienced at using all Microsoft applications A background in manufacturing would be preferable but not essential

    Salary & Benefits

    • Competitive salary offered 
    • Discounts on products
    • Company pension scheme
  • Customer Service Coordinator – Telford

    What are We Looking For?

    We are looking for a confident and organised individual to join our busy Customer Service Department. You need to be able to work well under pressure as part of a team and have very good attention to detail.

    Responsibilities

    • Processing orders/samples from customers and checking against the order rules/notes
    • Dealing with customer and Sales Manager enquiries and queries over the phone and e-mail
    • Credit investigation and raising paperwork
    • Arranging collections and urgent deliveries
    • Liaison with multi sites and customer base

    Desirable Experience

    • Experienced at using all Microsoft programmes and computer literate
    • A background in manufacturing would be preferable but not essential
    • Previous Customer Service experience required and a excellent telephone manner

    Salary & Benefits

    • Competitive salary offered 
    • Discounts on products
    • Company pension scheme

Manufacturing

  • Shift Manager – Telford

    Job description

    You have responsible for guaranteeing the efficiency, quality and safety objectives connected to their shifts’ productivity. Also ensuing the manufacturing activities and output is achieved, in compliance with Group Policies.

    What are we looking for?

    • Previous supervisory, team leader or shift management experience in a fast paced/high quality production /manufacturing environment
    • Ensure that enough staff members are present for the shift and assign tasks to staff
    • Supervise staff throughout the shift
    • Resolve staff issues
    • Excellent interpersonal and communication skills
    • Culture/engagement development of reports
    • Natural leadership and decision-making abilities
    • Self-motivated with goal-setting skills and abilities
    • Strong problem-solving skills
    • Exceptional organization and time management abilities
    • Conflict resolution skills
    • Customer service skills

    Responsibilities

    • Management of the shift
    • Manage direct reports
    • Manage safety & environmental standards
    • Ensure health and safety quality standards are maintained
    • Monitor cost control
    • Manage production efficiencies
    • Engagement and business culture development

    Desirable Experience

    Must hold or be willing to work towards or have a leadership or supervisory qualification, NVQ level 3,  HNC in supervisory skills, management or leadership  

    REQUIRED Qualifications

    A supervisory skills, management or leadership qualification or willing to work towards one

  • Gambini Operatives (Level 1 & 2) – Telford

    Job Description

    We have a fantastic opportunity for both Gambini Operatives level 1 and level 2 to join our Telford site, reporting into the Shift Supervisor.

    What we are looking for

    • A hard working, driven individual
    • Able to use initiative
    • A team player

    Responsibilities

    • Responsible for optimal personnel utilisation during shift
    • Product Efficiency and Waste Control, achieving output targets set through effective team working
    • Perform Weekly Machine Inspection and highlight any defects immediately via Work Request system
    • Ensure Adherence to Health and safety procedures
    • Ensure Product Quality
    • Highlight any improvement ideas to Line Manager with detail of the opportunity

HGV Drivers

  • HGV Class 1 C+E Driver- Telford

    Job Description

    We are looking for HGV Class 1 C+E Drivers to join Northwood Logistics at our expanding site in Telford. The role is Monday to Friday, with various shift options including tramping, occasional nights out and day work.

    What we are looking for

    • A hard working, driven individual
    • 2 years’ experience in the commercial driving sector
    • Able to use initiative
    • Reliable and punctual
    • Confident to work individually and to liaise with the logistics office on a regular basis

    Responsibilities

    • General haulage of Hygiene products across the country
    • Working in a busy, fast paced environment to meet pressurised deadlines
    • Ensuring all loads are secured and safe being driving
    • Ensure paper is filled out correctly and no damage of goods is caused
    • Communicating with the transport office, whenever you have a problem or question

    Essential Experience

    • Valid C+E entitlement on your licence and held for 2 years
    • Valid Digital Tachograph card.
    • Valid Driver CPC

MAINTENANCE & ENGINEERING

  • Shift Maintenance Engineer Team Leader

    Job description

    To lead a Shift Maintenance Team to ensure that efficiency, quality, cost and safety objectives are achieved at or exceeding the yearly business plan. He/she will ensure that the facilities, equipment and machinery is efficiently and effectively maintained in a safe and cost-effective manner which maximises the Overall Equipment Effectiveness, (OEE).  The role reports to the Engineering Facilitator & Manager.

    What are we looking for?

    • A hard working, driven individual
    • Problem solving
    • Leadership and influencing skills
    • Organisation
    • Innovation Propensity
    • Good analytical and quantitative skills
    • Good communication, facilitation & people skill
    • Ability to problem solve and challenge

    Responsibilities

    • Manage, coach and develop a high performing maintenance team that meets agreed objectives, and which delivers best practice results, added value and continuous improvements
    • Set and maintain appropriate standards of personal behaviour that reinforce effective working relationships
    • Identification of training shortfalls within the team and scheduling training to ensure resources are available to meet the needs of the business plan
    • Identification and addressing of poor performing team members including providing timely and constructive feedback to team members to improve their personal performance and that of the team
    • Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance of the team
    • Inform his/her Leader of dominant myths and critical issues as they arise
    • Effective task assignment to team members to effectively utilise resources to achieve desired outputs safely
    • Responsible for absence management, investigations, disciplinaries and grievances in accordance with Company Procedures.
    • Is responsible for his/her staff professional growth and empowerment
    • Promotes a safety focused corporate culture
    • Promotes highest levels of quality of products delivered to the customer

    Required Qualifications:

    • NVQ Level 5 / HND / Degree Qualified Electrical Engineer
    • 18th Edition (or latest) Electrical qualification
    • AND
    • Minimum NVQ Level 3 (or equivalent) in Mechanical Maintenance
    • Highly developed fault finding and problem-solving skills.
    • Good IT skills – MS Office.
    • Experience in PLC fault finding and diagnostics
    • Able to understand and change ladder logic
    • Able to write PLC programs
    • Experience in software / hardware integration
    • Ability to read complex electrical and engineering drawings.
    • Demonstrated ability to identify and implement equipment improvements.
    • Demonstrated commitment to safety.
    • Excellent verbal and written communication skills.
    • Preferred – Demonstrated experience with implementation of best practice business improvement tools e.g. TPM, Lean

    Desirable Experience

    • Previous experience working in a FMCG environment – would be advantageous
    • Previous supervisory or leadership experience
    • Experience in working with CMMS
  • Shift Maintenance Engineer – Shift Cover

    Job Description

    Northwood Hygiene are looking for an experienced shift maintenance engineer to join the team at our head office site in Telford. The successful candidate will ensure that the facilities, equipment and machinery is efficiently and effectively maintained in a safe and cost-effective manner which maximises the Overall Equipment Effectiveness, (OEE). The role reports to the Maintenance Supervisor

    What are we looking for?

    • A hard working, driven individual
    • Problem solving
    • Organisation
    • Good analytical and quantitative skills
    • Good communication
    • Ability to problem solve and challenge

    Responsibilities

    • Carry out tasks in accordance with all company policies and procedures developed to reach the goal of ZERO HARM e.g. LOTO, PTW, Pre-Task Risk Assessments etc.
    • Lead by example, challenge behaviours openly and with respect. Enforces, with all personnel the adherence to safety rules and guidelines. (Interdependent behaviour)
    • Systematic development of risk assessments, (RA’s), to deliver safe systems of work, (SSOW).
    • Report incidents/injuries and action root cause fixes.
    • Identify, classify, control and eliminate hazards.
    • Involved in the development of safety improvement plans for the team as part of continuous improvement.
    • Action and address issues identified through internal/external audits.
    • Maintain a safe work environment with a high standard of housekeeping.
    • Carry out planned inspections/audits to ensure orderliness standards are understood, achieved and sustained. Act on non-conformances.
    • ECO in event of smoulder, fire or flooding.
    • Ensure the correct segregation of waste.
    • Ensure that equipment pre-start checks are carried out in compliance with set standards.

    Essential Qualifications

    • NVQ Level 4 / HNC (or equivalent) in Mechanical Maintenance

    OR

    • NVQ Level 4 / HNC (or equivalent) in Electrical Maintenance.
    • 18th Edition (or latest) Electrical qualification

    OR

    • Completed a fully indentured apprenticeship, (minimum), with a multi-disciplined background (Mechanical and Electrical)
    • Highly developed fault finding and problem-solving skills.
    • Good IT skills – MS Office.
    • Experience in PLC fault finding and diagnostics
    • Ability to understand and change ladder logic
    • Ability to read complex electrical and engineering drawings.
    • Demonstrated ability to identify and implement equipment improvements.
    • Demonstrated commitment to safety.
    • Excellent verbal and written communication skills.

    Desirable Experience

    • Significant years’ of experience working in a FMCG environment – minimum
    • Experience in working with CMMS

    Salary Benefits

    • Competitive salary offered 
    • Discounts on products
    • Company pension scheme
    • Free onsite parking
    • 33 days annual leave

    Closing date: Midday 17th September

IT

  • SAP & Enterprise Systems Lead

    JOB DESCRIPTION

    The focus of this role is our deployment of SAP Business ByDesign as a single enterprise ERP solution across our order-to-cash, finance, material movements and supply chain processes, but the remit will also encompass non-SAP application areas such as HR, Payroll and collaboration and workflow technologies. 

    What we are looking for

    • Personal qualities linked to the Companies Guiding Principles of Respect and Integrity 
    • Excellent problem solving, quantitative and analytical skills including business analysis, requirements definition and process mapping
    • Excellent communication, facilitation & people skills – Team Player.
    • Proven ability to think, write and present in a logical and structured way
    • Demonstrable customer focus & the ability to influence decision making & challenge appropriately and constructively
    • Hands on and motivated individual with a passion to make a difference!

    Responsibilities

    • Drive the day-to-day operational value & effectiveness of Northwood’s enterprise systems including ERP / SAP Business ByDesign
    • Be the solution expert and process design authority for our SAP Business ByDesign processes
    • Project Lead and Co-ordination of SAP and other enterprise system initiatives
    • Ensure projects and initiatives are sustainable and that suitable documentation, training materials and standard operating procedures are implemented, maintained and accessible to mitigate risk and dependency on specific individuals
    • The active identification and proposal of new opportunities to maximise the benefits and adoption of SAP ByDesign and other enterprise systems
    • Effective development & management of stakeholder and vendor relationships
    • Champion effective information security and proactively manage and address data-related risks

    Desirable Experience

    • An experienced and commercially aware SAP Business Analyst, Project / Team Lead, Business Systems Manager or equivalent with excellent business process and SAP functional knowledge from a manufacturing and distribution environment across Order-to-Cash, Inventory Management & Production Recording and Financial Postings and related Reporting.

Speculative Application

  • Speculative Application

    We are always looking for new talent to join Northwood. If you think you might be the right fit for us, then please complete the form below.

    All CV’s received as a speculative application are held in accordance with GDPR regulations.

Northwood Hygiene Ltd will keep all applicant data on file according to our Data Protection Privacy Notice, which can be viewed here.